№ 01 — WordPress support · No subscription
A WordPress problem? On-demand help, no subscription.
A down site, an update that breaks everything, a security hole, slowness, a display bug… Describe your need: I reply within 24 business hours with a clear diagnosis and, if I can fix it fast, a secure payment link. Otherwise, a transparent quote — no surprises.
Reply within 24 business hours · Backup before any action · Clear quote beyond 1h
À la carte tickets
One-off intervention, no commitment. Every ticket includes analysis and a prior backup.
Express diagnosis
Analysis of the issue or bug + a written report with the way forward. To understand before acting.
Express Ticket
Analysis + prior backup + simple fix if doable in under 1h. Otherwise, a clear quote — nothing is billed without your approval.
Urgent 24h intervention
Priority handling within 24 business hours. For a down site or a blocking bug in production.
Additional hour
Beyond the included hour, billed per started hour. Always after a quote you have approved.
Every ticket: analysis + prior backup. Simple fix included if doable in under 1h, otherwise a clear quote before any billing. Prices excl. VAT.
WordPress hour packs
Hours usable on demand, no subscription. You keep a support reserve; I step in when you need it — at a degressive rate.
3h pack
110 €/hr effective
Small one-off fixes.
5h pack
105 €/hr effective
Light ongoing support.
10h pack
99 €/hr effective
SMEs with frequent needs.
20h pack
90 €/hr effective
Active client, regular evolutions.
Pay once, draw on the hours as needed. Fewer micro-invoices, a predictable budget, and support always at hand. Prices excl. VAT.
From request to fix
Describe
You fill in the form: the issue, the URL, the urgency. Two minutes, no commitment.
I reply within 24h
A clear diagnosis and a secure payment link if I can act — otherwise a transparent quote.
I fix it
Backup, intervention, then a written report of exactly what was done.
Describe your need
No online payment. You send the request; I get back to you within 24 business hours with a payment link only if I validate it.
What I commit to
- Backup before any intervention
- Clear quote beyond 1h — nothing billed without approval
- Written report of what was done
- Reply within 24 business hours
- Payment link only if the request is validated
Frequently asked questions
Do I need a subscription?
No. You pay per intervention, or via a prepaid pack of hours usable whenever you want. No time commitment.
How does payment work?
You describe your need via the form. I reply within 24 business hours: if I can act, I send you a secure payment link. Otherwise, a clear quote — nothing is billed without your approval.
What if the fix takes more than one hour?
The Express Ticket covers analysis, backup and the fix if it fits in under 1h. Beyond that, I send a quote before continuing. No nasty surprise on the invoice.
Is my data protected?
Yes. A backup is taken before any intervention, and you receive a written report of what was done.
What kinds of WordPress problems?
An update that breaks the site, white screen, 500 error, hacked site or security hole, slowness, display bug, plugin conflict, migration, small evolution… If it isn't doable, I tell you and point you in the right direction.